In order to avoid unpleasant situations and for a comfortable stay of all clients of the SPA complex, we have the following visiting rules:
The client must arrive no later than 15 minutes before the start of the procedure.
If there is a coupon giving the right to receive a procedure/discount, you must indicate its number when ordering. This gift/discount voucher must be presented when visiting the spa.
Before each procedure, the client must fill out a health declaration.
Visitors are obliged to inform the Administration of the SPA complex about the presence of diseases and medical restrictions associated with the above diseases.
It is forbidden to use mobile phones in talk mode. When visiting the SPA complex, the phone must be switched to silent mode.
It is forbidden to bring food and drinks into the spa area.
Children from 16 to 18 years old are allowed on the territory of the SPA complex, as well as on procedures, only accompanied by adults. Children under 16 years of age are not allowed to enter the spa area.
It is forbidden to be late for procedures. In case of delay, the procedure time is shortened by the time of delay.
The maximum allowable transfer time is 15 minutes.
Please be sure to leave all jewelry at home. For the safety of valuables, money, jewelry and documents left in the wardrobe and individual lockers in the locker room, the SPA Administration is not responsible.
All refunds are processed in accordance with the Consumer Protection Act of 1981.
Cancellation or rescheduling of an order:
– Changing the date and time of a pre-ordered procedure is possible no later than 24 hours.
– If the procedure is canceled or postponed later than 24 hours, the client will be charged a penalty in the amount of 100% of the cost of the procedure.
The administration of the spa salon has the right to unilaterally terminate the procedure for a guest who violates public order, creates a threat to life, health and interferes with the rest of other visitors, who does not comply with the requirements of these Visiting Rules.
Massage for pregnant women is performed only when the pregnancy reaches 16 weeks. The exception is facial massage.
In our SPA complex you can purchase gift vouchers for any holiday event. We offer comprehensive treatments for one person, couple or group; massages, peelings, wraps, as well as a huge variety of procedures from which you can create an individual complex.
Spa Gift Voucher is valid for 90 days unless otherwise stated.
Gift certificates are non-refundable or non-refundable.